Your privacy matters to us. This page explains exactly what personal information 9piso collects, why we collect it, how it is used, and what rights you have as a player in the Philippines. Please read this carefully before registering or using the platform.
This Privacy Policy applies to all personal information collected by 9piso when you visit our website, create an account, make a deposit or withdrawal, participate in promotions, or contact our support team. It covers data collected through our mobile browser platform, any forms you fill out, and communications you send to us. By using the 9piso platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please stop using the platform and contact us at [email protected]. This policy applies exclusively to players and visitors based in the Philippines.
When you register for a 9piso account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and game activity logs. Technical data is automatically gathered when you access the platform, including your IP address, device type, browser version, and session timestamps. We may also collect information you voluntarily provide when contacting our support team or participating in surveys and promotions. All information collected is used solely for the purposes described in this policy and is not sold to third parties.
The personal information you provide is used primarily to create and manage your account, verify your identity in compliance with applicable Philippine regulations, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transactional and activity data helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. We may use aggregated, anonymised data to improve our services, optimise platform performance, and understand how players in the Philippines interact with our features. We will only send you promotional communications if you have opted in to receive them, and you may opt out at any time by contacting [email protected].
9piso processes your personal data on the following legal grounds: fulfilment of a contract (to provide you with the services you have registered for), compliance with legal obligations (including identity verification and anti-money laundering requirements applicable in the Philippines), and our legitimate interests in operating a secure and compliant online entertainment platform. In certain cases, such as sending optional marketing communications, we rely on your explicit consent. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. We do not process sensitive personal data such as health information, religious beliefs, or political opinions.
9piso does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and IT infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where required by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change. All third-party partners we work with are required to maintain data protection standards consistent with this policy.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transactional records are typically retained for a minimum of five years following the date of the transaction. If you request account closure, we will deactivate your account and cease active processing of your data, but we may retain certain records for the legally required retention period. Once the retention period has expired, your data will be securely deleted or anonymised. You may request information about the specific retention periods applicable to your data by contacting [email protected].
9piso uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how players navigate the site. Essential cookies are required for the platform to operate and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve the player experience for users in the Philippines. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more details on the specific cookies we use, please contact our support team.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 9piso platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential.
As a player in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data where there is no longer a legal basis for retaining it. You also have the right to object to or restrict certain types of processing, and to request a copy of your data in a portable format. To exercise any of these rights, please send a written request to [email protected] with your registered account details. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable data protection laws. If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant Philippine data protection authority.
The 9piso platform is strictly intended for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe their child may have registered on the platform are encouraged to contact us immediately at [email protected]. We take the protection of minors seriously and support responsible gaming practices across all aspects of our platform.
9piso reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy. If you have questions about any changes, please reach out to our support team at [email protected] before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9piso handles your personal data, please contact our support team by email at [email protected]. For general platform questions, the FAQ page covers the most common topics raised by Filipino players. For concerns related to responsible gaming and player wellbeing, please visit our Responsible Gaming page. We are committed to responding to all privacy-related enquiries promptly and transparently.
A quick summary of the key commitments 9piso makes to every registered player in the Philippines.
We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data stays within the 9piso ecosystem and trusted operational partners only.
You can request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Simply email [email protected] to get started.
All data transmitted between your device and the platform is protected by encryption. We apply strict access controls internally so only authorised personnel can view your account information.
Our support team is ready to help with any data-related questions. You can also check the FAQ for quick answers, or head to the platform and get started with a free account today.